Our team members have, on average, more than 20 years of hands-on experience in Telephony and Call Centre Systems Management. This firsthand experience enables us to fully understand and appreciate our clients’ desire to decrease related Telephony & Call Centre costs, increase productivity and enjoy the resulting increase in revenue.
Professional Telephony Research – Consulting – Training
Our professional telephony research / consulting / training team possesses demonstrated expertise in the needs assessment, research, design, implementation, management and maintenance of Telecommunication Systems including the specification and sale of all recommended telephony hardware, software and training.
As frontline users of telephony systems, we know the ins and outs, the shortcuts that work and those that don’t.
We are partnered with leading distributors of telecommunications systems and equipment including Avaya and Nortel. We know our customers want telephony systems that provide turnkey solutions that maximize their investment, provide an effective and efficient workplace experience while allowing them to deliver highly valued, enriched customer support to their customers.