Recently our company went through a major voice infrastructure change. This implicated the implementation of new VOIP gear across the country cost to cost and the vitalization of all our call centers. All our systems where changed within a 6 months period. During the implementation, we engaged ARC consulting to handle all our day to day request mostly related to our call center environment. The service provided by ARC was incredible, while our team was focused on the implementation of the new technology, ARC professionals took care of our daily request seamlessly. There was no impact to our users during implementation; they provided outstanding service, and response time. Not only did our users benefit from the expertise of ARC Consulting, but our internal Telecom team has learned and progressed tremendously. We received so much positive feedback from our clients we just couldn’t believe it. I would recommend them without hesitation and have already spread the word….
It is rare for me to find a vendor who can produce results like your team can. I would never hesitate in recommending you.
With regards to my recent experience and all others I have had in the past, as always, you all are great people to deal with and it is a pleasure doing so….
I have has the pleasure of working with the ARC Consulting group over the last 3 years. We initially hired an ARC consultant for a 6 month contract to “re-build” our Avaya PBX in Toronto. Fortunately for us the 6 month contract turned into 2 1/2 years and it included several training assignments. The quality of the ARC team is second to none and we have seen a payback on our investment within months! ARC really partners with their customers to really become an extension of the team. I wanted to express my sincere thanks providing us with world class Avaya/Telecom support! I am please to offer a reference to any potential or existing client!
We must be having fun, because the calendar is whizzing by. I remember setting up services and vendors in the spring and summer of 2003 for our move(s). I also remember being more than a little upset that you guys were hired while I was out of the country on a (well deserved!) vacation. So, here’s the punch line: I am SOOOO glad that happened. Your team has always been there for me, and has always gone above and beyond my expectations.
I want to thank you for the excellent manner in which you and your team have supported us over the this agreement. During the period we had to accommodate a number of significant challenges with which we could always count on your support. I especially want to thank Gillian Hedger, without whom we could not have delivered the exemplary services that our business partners enjoyed. She will be missed by her many friends her eat Zurich. I am confident that with your support and with that of Gillian Hedger, the transition to our new support model will be seamless and effective for our business partners.
I’ve seen service before… the phones are already here! This is a new one for me; great job, excellent – I am beyond impressed.