Our Telephony experts will convert your business goals into clearly documented Telecom Requirements and specifications providing solutions that are researched, procured, installed, implemented and monitored to ensure your desired Telecom Goals are attained.
Beginning with an initial interview to identify your long term business goals, our experts will become an integral part of your Telephony Team throughout the life of the project.
We’ll evaluate your goals thoroughly and based upon our experience and up-to-date research of the latest Telecom Technology, determine the most appropriate hardware, software and customized Telephony System Design to help you reach your goals.
We will also identify and recommend the most appropriate equipment and the best available Telecommunications Software Applications and we’ll help develop a customized process that will integrate smoothly within your existing business culture.
We will also assist by identifying sources for the selected hardware and software and will follow through with the actual procurement on your behalf, should you wish.
Our experts will develop a plan for installation, implementation and monitoring to ensure your goals are being met. We will also provide training in the use and management of the Telephony Software and Hardware components.
In other words, when it comes to Call Centre Design you should consider ARC Consulting as the only resource you’ll need. We provide you with a solution that begins with an initial discussion and continues right through to a review of qualitative and quantitative performance reports that measure the Call Centre’s Success.