Do you have enough telephone lines coming in to you business? Are all the phone lines working properly? Is your telephone bill correct?
Businesses are under intense pressure to make clear and concise decisions about the communications lifeline of their business.
Call Accounting Systems provide an array of tools that present the necessary information at their fingertips to facilitate more accurate analysis of their communications activity on a variety of levels.
Call Accounting Systems use Call Detail Reporting (CDR) information from phone systems and provide businesses the tools necessary to manage their communication facilities, reconcile costs, allocate expenses, and improve productivity.
These systems can provide detailed costing by department or client. They can also monitor costs for bill-back purposes. Additionally, they provide simple mechanisms to identify Customer Service or Agent issues and can provide checks and balances to ensure your telecom facility’s billing is accurate.
Call Accounting Systems enable corporate cost allocation capabilities, cost comparisons of long distance carriers, network performance monitoring and management, monitoring of workforce management and productivity, specific customer billing capability and planning and marketing information such as inbound traffic analysis that can be used in developing regional campaigns, network planning and call centre staffing.
Our Call Accounting Solutions are compatible with traditional and IP trunking. They also accommodate virtually any tariff plan or custom billing requirements. Call rating can be configured following a number of models and can assign charges to individuals, lines, dialling patterns, regions or groups.
But, most importantly, a Call Accounting System should not only be able to pay for itself within a short period of time; we will demonstrate how the implementation of our Call Accounting solution will actually increase your company’s revenue.